Answers inbound calls
Receives enquiries and guides the conversation towards a clear outcome, within the hours and rules we agree with you.
Artificial intelligence applied to business
Your business, ready to work smarter.
AI voice agents and intelligent automation designed around the way your business works.
No commitment: we first check whether the case makes sense for your operation.
- Tailored implementation
- Technical assessment first
- Human handover
- Service in Spanish and English
Example flow
One call, several possible paths
Inbound call
A customer enquiry
Voice agent
Guided conversation
Possible outcomes
Resolve
Answers a common question
Capture
Collects structured details
Hand over
Passes the call to a person
Illustrative diagram. The final configuration depends on each project and the available integrations.
AI voice agents
A layer of service that understands your business context.
An AI voice agent holds phone conversations to complete specific tasks: answering questions, collecting details, qualifying an opportunity or passing the call to the right person. It is not a keypad menu or a chatbot in disguise: it is designed around your workflows, your information and your limits.
Handles the repeatable
Answers common questions using information approved by your team, without making things up.
Captures and qualifies
Collects structured information and identifies enquiries that deserve human follow-up.
Hands over with context
Transfers the call or creates a notification with the summary and details needed to continue.
Actual capabilities depend on the implementation, integrations, configuration and selected voice and AI provider.
Learn moreWhere it helps
Less friction at the moments that already matter.
This is not automation for its own sake. These are the problems we address most often; it only makes sense if they match your operation.
Calls that go unanswered
Demand spikes, out-of-hours enquiries or a busy team. An agent can handle part of what is currently lost, with clear handover rules.
Questions that repeat
Opening hours, services, coverage or order status. Free up time for conversations that need human judgement.
Opportunities left unrecorded
Details scattered across notes, emails or memory. We structure capture so follow-up does not depend on luck.
Tools that do not talk
Calendars, CRMs and internal systems. We assess what can be connected through the available APIs and what cannot.
Out-of-hours cover
Extended coverage where configuration and provider allow, with clear expectations for the caller.
Fragile manual processes
Repetitive tasks that consume time and create errors. Automation can help, but we measure the real cost first.
Use cases
Designed for conversations with a purpose.
These scenarios are a starting point. Feasibility and scope are confirmed in an initial assessment.
Customer service
Questions about services, hours, coverage or simple issues, using the information your company authorises.
Enquiries · Information · Handover
Lead capture and qualification
Collection of contact details, needs, urgency and fit so your team can prioritise follow-up.
Leads · Qualification · CRM
Bookings and appointments
Appointment handling where a calendar integration exists and availability rules are defined.
Calendar · Confirmations
Internal support
Answering employee questions or routing requests to the right people or systems.
Employees · Requests
Reception and routing
An initial call filter so every conversation reaches the right team with the necessary context.
Reception · Routing
Post-contact follow-up
Follow-up calls or messages within defined processes, with frequency controls and consent where required.
Follow-up · Consent
Not every case fits every sector. If your need is not listed here, we can still review it.
How implementation works
A staged process, no black boxes.
Every project adapts to your starting point. These are the four steps we follow before and after launching an agent.
Timelines depend on scope, integrations and your team’s availability. We do not promise dates we cannot stand behind in writing.
Learn moreDiscovery
We understand your calls, goals, systems and service limits. We define what the agent should handle and what it should not.
Deliverable
Case map and success criteria
Conversation and workflow design
We design the script, questions, approved answers and handover rules. We review sensitive cases with you.
Deliverable
Script, workflows and handover policy
Integration and testing
We connect voice, data and the necessary tools. We test real scenarios, including errors, silence and out-of-scope requests.
Deliverable
Test environment and issue log
Launch and improvement
We launch with supervision, review conversations and adjust. Continuous improvement is part of the service, using agreed metrics.
Deliverable
Periodic review and adjustments
Integrations
Voice works better when it is connected.
An isolated agent solves very little. We assess which tools should take part in the flow and what level of integration is realistic.
Telephony
Numbers, routing and transfer to extensions or teams.
Calendars
Availability, appointment creation and confirmations where the API allows.
CRM and helpdesk
Contacts, opportunities, tickets and structured notes.
Internal systems
APIs, webhooks and databases with appropriate permissions.
Messaging and alerts
Notifications to the team or customer through the agreed channel.
Operational analytics
Conversation records and useful metrics, with privacy criteria.
We do not display partner logos or claim certified integrations. Feasibility is confirmed case by case and depends on each provider’s APIs, licences and permissions.
Trust by design
Automation does not replace human judgement.
A good agent knows when it should not continue alone. We design handover, caller information and data handling from day one.
Human handover
Clear rules for passing the conversation to a person, with the collected context and without making the customer repeat everything.
Privacy and minimisation
We collect only what the agreed case requires and define retention, access and providers before going live.
Transparency
Callers should know when they are speaking to an automated system and how to request human support, in line with applicable law.
Supervision
Conversations and errors are reviewed during launch and ongoing improvement; we do not leave a critical flow unobserved.
Operational security
Limited access, credentials managed outside the code and providers assessed according to the data involved.
Explicit limits
We define which topics are out of scope and how the agent responds when it does not know or should not continue.
We do not claim security certifications or universal legal compliance. Regulatory fit is reviewed for each deployment and provider.
Direction of travel
We start with voice. Automation is the next chapter.
Lurvian begins with AI voice agents as its initial service. Our direction is to connect conversations more effectively with the processes behind them: capture, follow-up, documentation and repetitive tasks.
Process automation
Workflows that reduce manual work between a conversation and the action that follows.
Tailored integrations
Connections between tools when an off-the-shelf solution is not enough.
Proprietary SaaS products
Vertical software for recurring needs identified among clients.
These capabilities are not presented as products available today. Some automation and integration projects can be assessed individually; proprietary SaaS products are a future direction with no announced launch date.
Frequently asked questions
What is worth knowing before we start.
We answer common questions with enough detail for a useful first conversation.
Is this a standard product or a custom build?
Today we deliver tailored implementations. There is no single plan or self-service button: we assess the case, design the flow and connect it to the available tools.
Can the agent replace my customer service team?
That is not how we frame it. The aim is to absorb repetitive tasks and free up time, while keeping human handover for work that requires judgement, empathy or a commercial decision.
What happens if the agent does not understand a question?
We define a safe exit: ask for clarification, offer alternatives or hand over. A well-designed agent does not improvise on sensitive topics or invent information.
Can it integrate with my CRM or calendar?
It depends on your tools’ APIs, permissions and licences. We review this during discovery and only confirm an integration after testing it.
Which languages can it handle?
Availability depends on the voice provider and service design. We can plan conversations in Spanish and English, and assess other languages case by case.
How much does it cost and how long does it take?
We do not publish generic prices or timelines because scope varies. After discovery we prepare a proposal with assumptions, deliverables and specific terms.
What happens to call data?
Each project defines what is recorded, why, for how long and who has access. We apply minimisation and review GDPR and applicable law; publishing this website does not make us assume compliance is complete.
Can I start small?
Yes, where the case allows. A narrow first scope helps validate quality, integration and usefulness before expanding. We decide it with you, without promising results that cannot be measured.
Next step
Tell us how your calls work.
In an initial conversation we review the case, the systems involved and whether it makes sense to move forward. No generic presentations and no commitment.
You can also email us directly if you prefer to start there.[email protected]